You think it will never happen……..

For elderly people, those with physical disabilities or people on their own, the threat of the unexpected is a constant worry:

•  What if you fall or suddenly feel ill?
•  If you can't reach the telephone or no-one hears you, how will you get help?

Ipswich HEARS, an Ipswich Borough Council alarm service removes such worries, giving you 24 hour emergency help and reassurance.

How can we help?
When you need help, you don't have to worry about picking up the telephone or dialling a number. You simply press a button on your neck (or wrist) pendant and the rest is done for you!

Connected to your telephone line, your alarm alerts our staff by sending them your unique HEARS number, so that your name, address, medical condition, etc. can be automatically displayed on their computer screen - vital if you are injured or too ill to speak to them!

Staff trained in first aid and manual handling (including our unique lifting cushion) can then be sent out to you night or day if necessary and your own family, Doctor or other emergency services can also be contacted.

A HEARS alarm allows you to remain independent at home. It is also reassuring to know - for family and friends too - that help is available 24/7 if you fall and cannot get up; feel ill; have an accident or need emergency help.

Recommended by…..
Ipswich HEARS is recommended by many including Doctors, the Police and Age Concern in Suffolk.

Charges
Please note that people who are registered disabled or chronically sick do NOT have to pay VAT.

•  Joining/Installation : One-off payment of £44.85 + vat

You then choose the service you prefer from the following options. If you have an emergency do not worry if, for any reason, you cannot speak or hear when you call us, as we will ensure someone contacts you.

•  Option 1: 24 hour monitoring and responding £17.10 + vat per month We will listen for your alarm call and send a member of staff out to help you if necessary.
•  Option 2: 24 hour monitoring £15 + vat per month You tell us when you join who to contact in an emergency. We will then listen for your alarm call and phone them or the emergency services when you need help. Our staff do not attend.

The charges for both options cover rental of the necessary alarm equipment; routine maintenance and an annual check.

To find out more……
For an informal chat, please call IPSWICH 433326
Or email: hears.enquiries@ipswich.gov.uk